In this edition of “Ask Matt,” Matt Broom, Hot Springs Village POA Public Services Director, answers a question about snow removal.


Resident: I am curious about the criteria used to prioritize snow plowing, sanding, and de-icing. I pay assessments like everyone else, and it seems my street is never touched or last on the list. Can you please tell me why this is?

Matt: Thank you for the question.  Winter storm events such as this one may not seem very uncommon.  We, of course, deal with annual storms, but our winters don’t justify a heavy investment into a larger fleet of snow removal equipment.  When we encounter snow or ice accumulation, we utilize our equipment to ensure life-safety personnel can navigate the Village by clearing major roads first; then, we begin addressing our secondary streets.  We have crews working around the clock on 12-hour shifts to make sure all residents can be reached by emergency services if needed.  We understand that not all storms are the same, and we must adapt accordingly with the resources we have on hand.  After these events, we look at the processes we can improve on and make sure we are taking the best approach, from preventative measures to the final days of snow removal.  With solid preparation and communication, we are able to provide these services without having to own ten plow trucks.  If there is a specific request for a local street to be cleared, we make an effort to have it addressed timely, but we have to ensure all arterial and collector streets are passable first.



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