Ken Unger and Matt Broom are the go-to guys for HSV public services questions.

Ken Unger, Hot Springs Village POA Public Services Director, and Matt Broom, Hot Springs Village POA Associate Director of Public Services, feel it is essential to provide as much easily accessible public services-related information to residents as possible.

Unger addresses water and wastewater questions, while Broom answers queries in all other public services categories.

This page lists all of the “Ask Ken” and “Ask Matt” questions published on this website and will be updated as new “Ask Ken” and “Ask Matt” articles are available. Click the red links below to view each article.

Click here to make a public services non-emergency request or ask a question.

Common Property

Can residents make changes to common property?

Free Dirt

Free dirt (topsoil)


Post-tornado gate security

Inclement Weather Issues

Excessive rain causing damaged landscaping

Tornado Clean-up


Concerns with POA mowing

Permitting and Inspections

Permit needed for tornado-damaged roof?



Potholes and snowplowing

Striping of secondary roads (center striping)


Sewer tank pump running constantly during heavy rainfall


Neighborhood entrance signs – who takes care of them?




Bill (water) increase

Bill (water) problems

Boil order – Why?

Discolored water and black residue on faucets

Drastic increase in cold water pressure

Irrigation – RPZ backflow valve testing requirement.

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