At the Wednesday, May 17 HSVPOA Board Meeting, Public Services Director Ken Unger said the policy change being discussed under new business was due to a recent incident that resulted in a member’s home being flooded by sewage and costing the homeowner many thousands of dollars for cleanup. Although backflow preventers were present at the grinder tank and the street, both systems failed. “The realization from this incident was that homeowners didn’t clearly understand the demarcation of responsibility for [their] sewer system,” stated Unger.
A property owner commented to Unger that the POA has responsibility for maintaining the grinder tank systems and wastewater lines on private property. Unger disagreed with this statement.
Unger said there are very few records, but it is his understanding that in 2017, for a charge of $1 per month on the sewer bill, the POA took responsibility only for repairing damages to the grinder tank systems and the line running from the street back to the grinder tank. The $1 a month charge yields the POA approximately $108,000 per year, but the cost to perform this service is around $300,000 a year, which considers salaries and system parts. Unger explained that the $1 a month charge does not cover the cost to the POA and that this issue may be discussed in the future.
When the POA instituted the $ 1-a-month charge, they did not take responsibility for the system’s maintenance, including the grinder tank, the line, or the alarm system. This created a dilemma because, historically, POA staff has encouraged homeowners not to let anyone touch the grinder system. Unger said that, according to staff, “In the past, when a third party went in and started messing around with the tanks and pumps, problems were created.” This led to the POA encouraging homeowners to use the POA to fix problems with the system.
While POA employees respond to 30 to 40 grinder tank failures each week, the problem is that the POA is not maintaining the thousands of systems. Essentially, at this time, no one maintains the grinder tanks and/or alarm systems.
Unger and staff mulled over possible solutions. Two unsatisfactory fixes were:
- The POA could try to maintain all of the grinder tank systems. This is a cost that the POA currently cannot cover.
- Allow homeowners to hire someone to maintain the grinder tank and whatever else is required. “We believe that creates a conflict between what POA staff wants to keep in their control versus what the homeowner should be responsible for,” stated Unger.
Ultimately, Unger and staff “came up with a solution that they believe will be the best of both worlds, to protect both the POA Member as well as the POA staff and our village support network, and that is to give homeowners the ability to have a licensed electrician to check the alarms. At the end of the day, unless the alarm goes off, everything is working. What we found is that in a lot of cases, the alarm is not working. We are obviously not positioned to test all of the thousands of alarms in the system,” explained the Public Services Director.
Unger said the language in the presented discussion clarifies that the property owner owns the tanks and lines to the street and the line between the grinder tank and the house. We are asking that they take responsibility for alarm testing. If a licensed electrician determines a problem when testing the alarm, the homeowner should call the POA and request a repair.
The second part of the discussion is a recommendation that property owners install a sewer popper cleanout. Click here to read “Popper Relief Valve Could Help to Prevent Sewer Backup.” In cases where a grinder fails, and a popper relief valve is present, this allows sewage to flow out of the cleanout, hopefully preventing backflow into the home. Popper relief valves are sold at Home Depot and Lowes for approximately $30.
The memo reads, “The Property Owner owns and shall be responsible for ensuring proper alarming of the wastewater collection system. Yearly inspections by a licensed electrician via testing of alarms within the control panel are recommended. It is also highly recommended that property owners install a sewer popper cleanout on the line connecting their residence to the wastewater collection system. Any damage done to any property owner’s property or residence as a result of a wastewater collection system failure is the sole responsibility of the property owner.”
Board Chair Joanie Corry said the discussion memo explains what property owners are responsible for [regarding the grinder tank systems], and “there should be no miscommunication.”
General Manager Kelly Hale said that the issue is typical of some misunderstandings the POA is working to clear up. “Talking to many of the folks that have been here for a while, the original intent of the $1 per month charge was to replace the pump when it wears out, which is about a ten-year life cycle.”
Humorously, Hale continued, “That was it. Somehow it morphed into ‘we’re going to do your windows and also fix this [other added items]…”
“We are trying to right-size a lot of these things and communicate them back out there so that we can manage the cost and make sure our members have the service they need at the same time,” added Hale.
This policy change will most likely be presented to the Board of Directors in a motion at the June 21, 2023, Board Meeting for further discussion and a vote. Unger will add language clarifying the repair of new systems [systems less than one-year-old].
Contact Information for Public Services Director
Ken Unger
Director Public Services
Hot Springs Village
501-226-9609
Kunger@hsvpoa.org
By Cheryl Dowden
It was mentioned that the lifespan of a grinder was 10 years. Why doesn’t the POA replace the older ones before we have a disaster at our homes. We moved here in 2018. The house was built in 1994. The grinder, according to the POA should have been replaced at least once and should have been twice.
I am really not comfortable knowing some of the grinders in the Village are at least 29 years old and older for the older condos.
Jean, are you sure the grinder has not been replaced. I would venture a guess that it has probably been repaired or replaced by now.
Would the POA have a record of it being replaced? If so, we will ask and feel a lot better about our situation.
I don’t know. But when you buy a previously-owned home, the appliances and systems are most likely not brand new. I wouldn’t worry so much about it, but if I were you, I would have my alarm tested and have a popper valve installed, no matter of when past maintenance was done. Doing these two things should help to prevent any problems. And even if your system was replaced, it is advisable to still do these two things. There is no guarantee with any man-made systems, but doing these two things should reduce your likelihood of any surprises. This statement is my opinion and not that of the POA.
If the alarm doesn’t work when the electrician tests it, does the POA make the repair? Not sure why it has to be an electrician to check the alarm. The box has a test button. If I press it and there is no alarm, then I call someone. Needs to be clarified.
The pop up is a screw in replacement to the clean out cap already in the line for most residents. Will take about 2 minutes to unscrew and replace with the pop up.
Just to clarify the comment about the control panel box having a “test button”. That is not universally true throughout the village. As you can imagine, over the years numerous different boxes were used and not all are exactly the same. The box on my house DOES NOT have a “test button”. We were surprised to learn recently that our alarm box is not working – for how long it has been out of order, we can only imagine.
Any recommendations on who to get to install popper valve??
Never mind. found info
Where did you find info? This is all news to me.
A licensed plumber should be able to install a popper valve for you.